We collect personal information in connection with your visits to and use of the Service. This collection includes information that you provide in connection with the Service, information from third parties, and information that is collected automatically such as through the use of cookies and other technologies.

We may use the information collected about you to provide and improve the Services, and to develop new Services.

Information that You Provide

We may collect personal information from you. The categories of information we collect can include:

Service Inquiries and Consultation Requests. We collect personal information that you provide when you inquire about our Service or schedule a demo. This information may include your full name, email, phone number, organization, profession, specialty, and any other information you provide, such as your interests in relation to our Service or applicable business information. We use this information to communicate with you about your inquiry or interests and schedule a demo of our Service. 

Registration Information. We collect personal and/or business information that you provide when you register for an account to use our Service, including the MedMinded Platform. This information may include your full name, position, specialty, years of experience or study/training, organization, location, NPI or medical credentials, birthday month and day, email, and password. We use this information to administer your account, provide you with the relevant services and information, communicate with you regarding your account, the Service, and for customer support purposes.

Surveys. We may collect information from you via surveys periodically. These surveys are intended for accreditation purposes to evaluate the impact of the Service and measure learning outcomes over time. We may aggregate or de-identify personal information so that it may no longer be used to identify you and use such information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research and for other similar purposes.

Information Collected Through the Use of the Service. User input and output will be collected when asking medical queries (collectively, “User Content”). User Content and associated information such as when and how long you engage with each query, and feedback or satisfaction metrics are stored and collected as part of the Service. We use the User Content and accompanying relevant information to provide you with the Service.

Payment Information. If you sign up for our Service, information is collected in connection with your payment. Depending on your subscription type, you may be able to pay via ACH or credit card, and we may collect the financial information associated with such payment (e.g., routing and account number). Please note that we use third-party payment processors, including HubSpot and Stripe, to process credit card payments made to us. As such, we do not retain any personally identifiable financial information in connection with credit card payments, such as credit card numbers. Rather, all such information is provided directly by you to our third-party processor. The payment processor’s use of your personal information is governed by their privacy notice.

Communications.  If you communicate with us through any paper or electronic form, we may collect your full name, email address, mailing address, phone number, or any other personal information you choose to provide to us.  We use this information to investigate and respond to your inquiries, and to communicate with you, to enhance the services we offer to our users and to manage and grow our organization.   If you register for our newsletters or updates, we may communicate with you by email.  To unsubscribe from promotional messages, please follow the instructions within our messages and review the Control Over Your Information section below.

Marketing Emails. If you sign up to receive news or alerts from us, we collect your email and applicable interests and communication preferences in order to send you regular updates about the Service.  We use this information to manage our communications with you and send you information about products and services we think may be of interest to you.  If you wish to stop receiving email messages from us, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).

Information from Third-party Sources

We may receive personal information about you from our business partners and service providers and combine this information with other data we collect from you. The third parties may include website and service operators, payment processors, or marketing partners. The information may include contact information, demographic information, information about your communications and related activities, and information about your orders.  We may use this information to administer and facilitate our services, your orders, and our marketing activities.

Social Media. When you interact with our Site through various social media, such as when you click on the social media icon on the Site, follow us on a social media Site, or post a comment to one of our pages, we may receive information from the social network such as your profile information, profile picture, gender, username, user ID associated with your social media account, age range, language, country, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. We use this information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you.

Other Uses of Personal Information

In addition to the uses described above, we may collect and use personal information for the following purposes:

For our business activities, including to operate and improve the Service, to provide you with the features and functionality of the Service, and to develop new programs and services;

To communicate with you and respond to your requests, such as to respond to your questions, contact you about changes to the Service, and communicate about account related matters;

To authenticate your account credentials and identify you, as necessary to log you in and/or ensure the security of your account;
For marketing and advertising purposes, such as to market to you or offer you with information and updates on our products or services we think that you may be interested in, including to provide other news or information about MedMinded and our select partners;

For analytics and research purposes;

To enforce our contracts, including our Terms of Service, to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties;

To comply with contractual and legal obligations and requirements;

Enable you to communicate and share files with users you designate;

To fulfill any other purpose for which you provide personal information; and

For any other lawful purpose, or other purpose that you consent to.

We may use aggregated and/or de-identified data for any purpose.